Accident and emergency
Ambulance: T7-838 1185/838 2185. Fire: T105. Police: Policía Nacional Revolucionaria (PNR) T106. Main police station is at Dragones entre Lealtad y Escobar, Centro, T7-863 2441.
Banks
For credit-card withdrawals, TCs and currency exchange, open Mon-Fri 0800-1500, last day of the month until 1200, Banco Financiero Internacional. In Vedado: Línea 1 esquina O, T7-833 3423, in Habana Libre complex, T7-838 4429; in La Habana Vieja: Oficios y Brasil, T7-860 9369; in Centro: Centro Comercial Carlos III, T7-873 6496; in Miramar: 18 111 entre 1 y 3, T7-204 2058, Av 5 esq 92, T7-267 5000, Edif Sierra Maestra, Av 1 y O, T7-203 9764. Banco Internacional de Comercio, 20 de Mayo y Ayestarán, Plaza de la Revolución, T7-855 5482, Mon-Fri 0830- 1400. Branches at Empedrado y Aguiar, La Habana Vieja, T7-866 6410, Av 3 y 78, Playa, T7-204 3607, both open Mon-Fri 0830-1500. Banco Metropolitano, Av 5 y 112, Playa, T7-204 9189, Línea 63 esq M, Vedado, T7-838 3116, Mon-Sat 0830-1500.
Cadecas
(exchange houses): Obispo 358 entre Compostela y Habana, T7-861 8501, daily 0800-2200; Neptuno 161 entre Consulado e Industria, T7-863 6853, Mon-Sat 0800-1800, Sun 0800-1300; in Hotel Sevilla daily, 0900-1900; in Hotel Nacional, 0800-1200 and 1230-1930, credit card cash advances.
ATMs
Most banks and Cadecas now have ATMs for cash CUC$ withdrawal. An ATM outside the business centre of the NH Parque Central is a safe place to get money out. There is also an ATM in the Plaza Carlos III shopping centre, Av Carlos III.
Embassies and consulates
All in Miramar, unless stated otherwise: Argentina, 36 511 entre 5 y 7, T7-204297. Austria, Av 5 A 6617, T7-204 2825, Mon-Fri 0900-1200. Belgium, 8 309 entre 3 y 5, T7-204 2410. Brazil, Lamparilla 2, La Habana Vieja, T7-866 2912. Canada, 30 518 esq 7, Playa, T7-204 2516, Mon-Thu 0830-1700, Fri 0830-1400 (Consular section). France, 14 312 entre 3 y 5, T7-2013131, Consulate T7-201 3121, Mon-Thu 0830-1230. Germany, 13 652 esq B, Vedado, T7-833 2569. Greece, Av 5 7802, esq 78, Playa, T7-204 2995. Italy, Av 5 402 esq 4, T7-2045615, Mon-Fri 0900-1230 (Consular section). Japan, Av 3 esq 80, Centro de Negocios, 5th floor, Playa, T7-204 3355, Mon-Fri 0900-1700. Mexico, 12 No 518 entre 5 y 7, T7-204 2583, daily 0900-1200, Mon-Fri. Netherlands, 8 307 entre 3 y 5, Playa, T7-2042511, Mon-Fri 0830-1130. Peru, 30 y Av 1, T7-204 2477. Portugal, 7 2207 esq 24, T7-204 0149, Mon-Fri 0900-1230. South Africa, 5 4203 esq 42, T7-204 1058, Mon-Fri 0900-1200. Spain, Cárcel 51 esq Zulueta, La Habana Vieja, T7-868 6868, Mon-Fri 0900-1300. Sweden, 34 510 entre 5 y 7, Playa, T7-2042831, ambassaden.havanna@ foreign.ministry.se, Mon-Fri 0930-1130. Switzerland, Av 5 2005 entre 20 y 22, Playa, T7-204 2611, Mon-Fri 0900-1200, swissem@ enet.cu. UK, 34 702 y 704 entre 7 y 17, T7-204 1771, embrit@ceniai.inf.cu (Consular Section), Mon-Fri 0800-1200. US Interests Section of the Swiss Embassy, Calzada entre L y M, Vedado, T7-833 3551, Mon-Fri 0830- 1700. Venezuela, 5 1601, Playa, T7-204 2662.
Insurance
Asistur is linked to overseas insurance companies and can help with emergency hospital treatment, repatriations, robbery, direct transfer of funds to Cuba, financial and legal problems, travel insurance claims, etc. For (24-hr) emergencies go to Prado 208 entre Trocadero y Colón, La Habana Vieja, T7-866 8339/8920/8527, F7-866 8087, http://www.asistur.cu.
Internet
Access is available at a limited number of places. Most hotels now have 1 or 2 terminals in the lobby, which are not reserved for guests but they will be more expensive than Etecsa, which charges CUC$6 per hr throughout the island. The large hotels of 4 or 5 stars, such as the Habana Libre, Nacional, Parque Central (business centre on 1st floor, ext 1911, 1833, daily 0800-2000), Meliá Cohiba, all have business centres with computers for internet access, as well as printing, photocopying, telephone, fax and telex facilities, but they charge a lot more.
The best place in La Habana Vieja is Etecsa’s Telepunto, Habana 406 entre Obispo y Obrapía, T7-866 0547, daily 0830-2030, which has a communications centre with phones and fax service as well as 8 new terminals for internet access; Lonja del Comercio, Lamparilla 2, Plaza San Francisco de Asís, T7-866 2824, Mon-Fri 0830-1700, 4 terminals; Aguila y Dragones, Centro, T7-866 4641. There is a cybercafé in the Capitolio. Go in the main entrance and follow the signs to the left and through the building. There are 6 old terminals, very slow and appalling keyboards, open 0830-1800 (although 2000 is advertized but the Capitolio is shut by then). You may have to wait up to 45 mins for 1 to be free.
Medical services
Clínica Central Cira García, 20 4101 esq 41, Playa, T7-204 2811, http://www.cirag.cu. Payment in CUC$, emergency health care, also the place to go for emergency dental treatment. There are other branches at the Hotel Comodoro, Sevilla, Habana Libre, Marina Hemingway, Terminal 3 at the airport and at Clínica Playas del Este, Villa Tarará, and Villa Panamericana to the east. Hotel La Pradera Pharmacy and Treatment Centre, 230 entre 15A y 17, Reparto Siboney, T7-273 7467-76, comercia@pradera.cha.cyt.cu, water therapy, yoga, sauna, physiotherapy, Mon-Sat 0800-1700. Servimed Biotop, Av 41 2206 esq 22, T7-204 2377, F7-204 2378. Body and facial aesthetics, stress management, revitalizers, innovative techniques for psychological and physical evaluations, alternative non-invasory techniques.
Opticians
Optica Miramar, 11 14614 esq 146A, Siboney, Playa, T7-208 6257, also branches at 7 y 22, Playa, T7-204 2269. Optica Miramar Arrinda, Neptuno 411 entre Manrique y San Nicolás, Centro, T7-863 2161, arrinda@opticam.cha.cyt.cu, Mon-Fri 1000-1800, Sat 1000-1300; Optica El Almendares, Obispo 364 entre Habana y Compostela, La Habana Vieja, T7-860 8262, Mon-Sat 1000-1800; and other locations, Ophthalmology consultants, contact lenses, photochromic brown and grey lenses, light- weight glasses, plastic and metal frames.
Pharmacies
The pharmacy at the Clínica Central Cira García T7-204 2880, sells prescription and patent drugs and medical supplies that are often unavailable in other pharmacies, as does the Farmacia Internacional, Av 41, esq 20, Playa, T7-204 2051, daily 0900-2100, and at the Habana Libre, L y 23, Vedado, T7-838 4593. Camilo Cienfuegos Pharmacy, L y 13, Vedado, T7-833 3599, daily 0800-2000.
Post/courier services
Post offices sell stamps in pesos, but hotels will charge in CUC$, making them very expensive.
Línea y Paseo, T7-830 5138, open 24 hrs, incredibly busy, long queues. Oficios 104 entre Amargura y Lamparilla, opposite the Lonja, open 24 hrs, T7-862 0103, and postal facilities in the Hotel Nacional. Also on Ejido esq Arsenal, next to central railway station, T7-862 2174, 24 hrs, and in the same building as Gran Teatro de La Habana.
Couriers
Cubanacán Express, Av 5A 6223 esq 66, Miramar, T7-204 7848, http://www.cubanacan-express.cu, national and international courier service. DHL in Miramar on Av 1 102 esq 26, T7-204 1578, commercial@dhl.cutisa.cu, and at Calzada 818 entre 2 y 4, Vedado, T7-832 2112.
Telephones
Empresa Telecomunicaciones de Cuba (Etecsa) is on 18 3303 entre 33 y 31, Miramar, T7-204 1828, with offices listed above (Internet), also called Telepunto. There are also Minipunto cabins dotted around the city for phone services, internet, fax and pre-paid phone cards. There are phone boxes all over the city, taking coins or phone cards; it is written on the side whether they are for local, national or international calls. Cubacel, which operates mobile phone service, is part of Etecsa.