Alexander's Apartments Amsterdam travel guide

The service at this place was some of the worst i've ever seen. The staff neglected to mention that the hallway doors lock from the inside, so when i left without a key I was trapped in the hallway for half an hour. After waiting for some time in a hot and poorly ventilated stairwell (as well as knocking on the only two doors available) I began banging on the walls to try to get someone's attention in the office next door. When the manager finally came over to let me out he had the nerve to get mad at me for making noise! He was exceedingly rude and pompous, saying that I should have waited even longer for the next person to come by, as if I didn't have anything better to do than sit in a stairwell on my vacation. I had no phone service(American phone), and no one coming back any time soon, so I had absolutely no other recourse in the situation than to call for help. The staff should have been apologetic since this was THEIR fault but instead they were surly and combative as if I was doing something wrong. When I asked for an apology the following day I was refused again by this haughty manager/owner who clearly has no idea how to act in the service industry. It doesn't matter what the facilities are like(which wasn't stellar to begin with)

2009-10-12 / follow ihatealex99 / report abuse