tripwolf proudly welcomes its new partnership with American Passport Express, one of the biggest online travel document specialists in the US for passport or visas. Last Wednesday, we talked travel with Bonnie McLoud, the General Manager of Portsmouth, NH based American Passport Express, about who they are, and how tripwolf users will benefit from our latest partnership!
“Here at American Passport, we are subject matter experts. We’ve been assisting travelers for over 13 years now. Passport and visa regulations are constantly changing, so we have to be on top of it,” says McLoud. Whether you need a six month visa for Madagascar, or a passport card that will get you over the Canadian border for a weekend vacation, American Passport can help you - and in as fast as 24 hours.
American Passport is a part of the CIBT group, a world leading travel document specialist and expediting Service Company which mainly works with corporate clients with high volume document needs. American Passport has the luxury of being more personal, working with the individual traveler, as well as smaller groups such as church organizations or schools.
“There are different levels of service, from as fast as 24 hours up to the normal rate of about 2 weeks,” says Bonnie, referring to the processing time in which American Passport guarantees to deliver the ready documents once the paperwork is through their doors, “though of course we can’t control the rare State Department delays.”
“I’ve come to realize that I’m not just affecting one person with my service.” For example, if the leader of a church group does not have his or her passport in order, the whole group may not be able to go on their planned trip.
Bonnie understands how urgent every request may be. One of the most touching cases Bonnie completed was that of a woman trying to renew her passport before a trip with her kids. The woman ‘was very calm, but urgently needed to get her passport renewed before she went on a trip with her kids. We spoke many times over the phone in order to get everything right and she opted for the 24 hour service.
This woman did receive her passport in time – the morning of her planned departure.” She thanked Bonnie very kindly, and told her “she had a terminal illness and this was the last trip she would go on with her kids. These stories are why we really treat everyone with the same importance! You never know their situation.”
One of the most relevant issues currently facing American Passport is the preparation for the 2009 Western Hemisphere Travel Initiative. As of June 2009, all land border crossings will require a passport. For those American citizens crossing into Canada or Mexico daily for work or school, this is highly relevant. “It’s so many more people than you would think!” explained Bonnie, “For faster service we will provide many of these people with the so called ‘passport card,’ which is a bit easier to acquire, and is only good for land border crossing,” as opposed to flying, for which travelers will need an official passport.
tripwolf asked Bonnie if American Passport has been noticeably affected by the economic situation, as many travel and tourism oriented companies are seeing some rough times. “I can’t say we are suffering,” even if travelers spend less money on upscale hotels or vacation packages, “they will not want to miss their vacation, since it only comes once a year for most of us, and up-to-date travel documents are a pre-requisite before leaving on that well-deserved trip.”
Bonnie is an avid traveler herself, as well as a tripwolf user! “I just got back from a two week vacation on the West Coast of Ireland. We rented a home on the Burren overlooking the Aaron Islands.. I want to live there now! I also brought with me a Global Phone, another service offered by our mother company, CIBT and it truly saved me when we lost our video camera.”
“We are very excited about the partnership with tripwolf since we address the same target group: people who are interested in travel and exploring territories beyond their country’s borders – that makes tripwolf the perfect partner!”
American Passport provides tripwolf users with up-to-date passport regulations and visa entry requirement information in the “travel info” section of more than 200 country guides worldwide as well as direct access to their highly skilled customer service agents providing a safe and reliable source to process their paperwork easily and quickly.
-Adena/tripwolf




